Compensation: $17-20/hour

Join our team as a Service Administrator! In this role, you will document customer vehicle concerns, manage repair orders, and handle warranty responsibilities. Excellent customer service skills and automotive/bus industry knowledge are essential. You will be the first point of contact for customers in the service department, ensuring a helpful and knowledgeable demeanor.

About Model 1:
Formerly Creative Bus Sales, we started in 1980 and have grown to be the nation’s largest dealership for over 20 manufacturers. We focus on building strong relationships with customers and manufacturers to provide custom-built vehicles, alternative fuel, and electric vehicle options.

Core Values:

• Solve Problems: Collaborate and innovate solutions.
• Set the Tone: Be approachable and transparent.
• Drive Forward: Seek improvements and seize opportunities.
• Find Balance: Prioritize work-life balance.
• Own It: Take responsibility and care from start to finish.

What You Will Gain:

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training and development opportunities
• Access to a network of mentors and networking opportunities
• Top-quality technology to enhance efficiency and customer service

• Check vehicle condition upon arrival
• Communicate service requirements with customers
• Fill out repair orders and warranty paperwork
• Write up retail work orders following guidelines
• Track vehicle status and communicate updates to customers
• Coordinate with sales, parts, and warranty departments
• Assist with filing warranty claims and obtaining approvals
• Maintain positive relationships with vendors, customers, and employees
• Additional duties as assigned

Minimum Job Requirements:

• High School Diploma or equivalent
• Two years of service writing/warranty or customer service experience
• Understanding of service and parts departments and warranty processes
• Strong communication and negotiation skills
• Highly organized and punctual
• Proficient with computer data processing
• Bilingual is a plus

Physical Requirements:

• Ability to perform duties with or without reasonable accommodation
• Work in both office and outdoor environments
• Frequent kneeling, stooping, squatting, crawling, and climbing
• Ability to lift, push, and pull a minimum of 50 pounds
• Good manual dexterity

We provide equal employment opportunities and comply with federal, state, and local laws. The company retains discretion to change job duties as needed.