Model1 Commercial Vehicles, Inc.

EV Technical Support Technician

Location US-CA-Chino
ID 2024-1408
Category
Operations
Position Type
Full-Time
Location
Onsite
Posted Date
2 weeks ago(11/6/2024 1:19 PM)

Overview

Come grow with us by joining our team as a Connected Technology Expert! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Connected Technology Expert should be highly organized, exhibit technical proficiency and the ability to communicate well with customers, and shop personnel.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

  • Solving Problems: Trust what you know.  Work together to find solutions.  See every angle and figure it out.
  • Setting the Tone: Establish the mood that puts others at ease.  Be the person that you’d want to interact with – approachable and transparent.
  • Drive Forward: Keep your eyes up to see what’s ahead.  Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
  • Find Balance: Match your energy at work to your energy with family, friends, and community.  Decide and align your priorities.  Pour into yourself and those around you.
  • Own It: Take the extra step.  Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

What You Will Gain

  • Attractive benefits package featuring health insurance, paid holidays, and vacation pay
  • Continuous training to provide you the opportunity to develop your full potential and be a true business partner
  • Access to an expansive network of mentors and networking opportunities
  • Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

  • Generate enthusiasm and interest in Navistar’s Connected Vehicle Technology by showcasing its benefits at sales calls, industry events, and customer engagements.
  • Create, communicate, and capture the value (sales) of Navistar’s technology suite by having customers order, subscribe, or renew subscriptions to Navistar products and services.
  • Teach and support sales, parts, and service team members on how we can differentiate ourselves from other dealers and OEM through utilization of the Navistar Connected Vehicle Technology.
  • Work with sales and service teams to assist customers successfully enroll in, adopt, and receive value from Connected Tech Solutions.
  • Interact with our customers via their communication method of choice, attend customer meetings, and industry events.
  • Actively represent our dealership and international/IC Bus at Industry Associations.
  • Travel to Dealer and Navistar locations and customer sites; Operating company or personal vehicle as needed.

Qualifications

Minimum Job Requirements:

  • High level of interest in the IT space
  • 2 years of experience in the transportation industry OR 2 years of technology sales/customer support OR 1 year truck sales admin/support experience.
  • Demonstrate the ability to articulate and promote the value of our dealer’s business offerings to customers both on-site and in the field.
  • Ability to communicate at all levels of an organization – from CEOs to Technicians.
  • Technology sales experience in commercial vehicles or similar industries.
  • Must be able to follow through on the sales process from customer identification, qualification, enrollment, deployment, and follow-up to assure adoption and utilization of connected Technology Solutions.
  • Have Excellent communication skills including presentation, persuasion, and negotiation skills.
  • Job requires specialized computer skills. Candidates will have high comfort using Microsoft Office Suite and prove proficient learning new software and hardware offerings via hands-on, webinars, or via web-based training solutions.
  • Candidates must be capable of mastery of Navistar’s OnCommand suite of technology applications.
  • Comfortable in a dynamic, customer facing environment
  • Motivation to be in or advance into a goal-oriented, quota-carrying role
  • Excellent interpersonal skills.

Physical Requirements

  • Capable of fulfilling essential job responsibilities with or without accommodations. We are committed to providing reasonable accommodations for individuals with disabilities to perform their duties effectively.
  • Work will be performed in an office setting.
  • May be required to sit in long intervals and climb stairs
  • Must have good manual dexterity
  • Must have the ability to push, pull or lift up to 15 lbs

Company retains the sole discretion to change the duties of the position at any time. 

Pay Range

$26.00 - $33.00

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