Come grow with us by joining our team as a Warranty Registration Specialist!  In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. You will deal effectively with others both internally and externally.  Position will require strong communication skills, and attention to detail, ensuring customers are receiving optimal warranty registration set up and support.  Must have the ability to accurately and efficiently enter customer information into multiple database systems.  Must be a team player. Responsible to requests from internal teams, and management.  Provide and set up warranty registration records accurately through multiple systems.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Below is an overview of the duties and responsibilities you would take on in this role:

• Provides accurate, valid, and complete warranty registration set up information by using the right tools and methods.
• Coordinate and maintain contact with various internal departments regarding client warranty registration set up and validity
• Serve as the primary point of contact for internal sales representative and warranty staff regarding warranty registrations.
• Assist to prevent unnecessary delays in the company as it relates to warranty registration set ups
• Respond to emergency situations and customer warranty registration -related problems as directed.
• Consistently communicate with sales team & warranty team
• Aid in the preparation and presentation of information for warranty registrations
• Document and report to the appropriate parties, any delay in, paperwork, and warranty registration related problems.
• Process ALL warranty related paperwork on time as scheduled
• Address and resolve warranty registration related problems via internal phone calls and or emails
• Document and escalate where applicable all customer warranty registration feedback into the appropriate database.
• Provide internal customers with detailed information on company’s various warranty registration related updates.
• Speak to a variety of internal customers to help with any general questions pertaining to vehicle warranty registration inquiries.
• Work on special projects as needed
• Follow up with all customer related warranty registration needs & requests
• Keeps accurate records of all completed warranty registration forms and updates all warranty registration data to ensure accuracy.
• Contact’s internal customers and sales team regarding missing customer information
• Perform other duties as assigned.

Minimum Job Requirements:

• Completion of college associate degree or equivalent experience
• 2-3 years’ experience in warranty related and customer service role
• Able to effectively communicate with internal and external customers, both verbally and in writing
• Experience within vehicle industry related warranty and customer service preferred, but not required
• Ability to read, comprehend, and respond to simple to complex instructions, letter correspondences, forms, and familiar with the use of all related office equipment (computer, fax, copier, scanner)
• Proficient with Microsoft Office Suite (Outlook, Word, Excel), typing 35+ wpm
• Ability to multi-task in a fast paced, and ever-changing environment

Company retains the sole discretion to change the duties of the position at any time.