Come grow with us by joining our team as a Shop Foreman!  In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. You will assist in supervising technicians and coordinating the functions of the service shop to ensure timely completion and delivery of buses. This position also assists with establishing priorities and closely working with departmental management with reporting status on assigned vehicles. This position also assists mechanics in performing repairs. This position performs quality control and oversees job assignments ensuring the mechanic/utility worker/driver is qualified to perform the job assigned to him. Position must ensure that all buses released from the shop meet company quality and safety standards.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know.  Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease.  Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead.  Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community.  Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step.  Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Below is an overview of the duties and responsibilities you would take on in this role:

• Direct and oversee the daily operation of the Service Shop at direction of Service Manager or Operations Manager.
• Ensure that vehicles are completed in a timely manner in accordance to predetermined production schedule.
• Assist with daily supervision of all shop employees – technicians, utilities, and drivers.
• Give instructions for troubleshooting and repairs and when necessary, assist employees to correct job-skill.
• Distribute Work Orders to technicians, follow up to ensure timely completion of work.
• Review Technician productivity to ensure jobs are being completed within allotted times.
• Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives, monitor results, and recognize employee, department, and organization accomplishments.
• Model, facilitate and encourage exemplary internal and external customer service and professional development among staff.
• Conduct or arrange for worker training (including on-the-job training) in safety, repair, and maintenance. Review various reports distributed by management to ensure Service Shop is operating in the most efficient manner possible and maintaining profitability standards as directed.
• Run Mechanics Flagging report daily and review (with technicians as needed) in order to understand the technicians’ skills and how to manage their time for maximum productivity as directed.
• Review technicians Work Order stories for completeness and accuracy on a consistent basis.
• Review/Answer all customer questions and respond proactively, and positively to customers.
• Assist with hiring and disciplinary actions with Service Shop employees.
• Maintain current automotive certifications and continue training to achieve new certifications and stay current with new technologies, traveling for training when necessary.
• Perform mechanical repairs as necessary at the direction of management. Assist with quality control review on mechanical repairs and vehicle maintenance.
• Communicate with Service Manager on all aspects of Service Department workflow, customer, and employee issues.
• Follow safety policies and work in a safe orderly manner.
• Respond to any safety concerns reported and notify service manager.
• Assume full responsibility of Service Department when Service Manager is absent.
• Perform other duties as assigned.

Minimum Job Requirements:

• High School diploma or equivalent, plus five or more years of recent bus, heavy duty truck or automotive dealership repair experience.
• Excellent mechanical/technical understanding of buses.
• Good understanding of the bus industry and the needs of our customers.
• Professional demeanor and cooperative attitude.
• Highly organized.
• Good writing and oral communication skills.
• Ability to read, analyze and interpret technical manuals and diagrams.
• Good understanding of government regulations and technical procedures.
• Excellent problem solving ability.
• Ability to calculate figures and amounts such as product and service markups and discounts, proportions and percentages.
• Ability to collect data, define problems, interpret technical instructions and reach reasonable conclusions.

Physical Requirements

• Must have the ability to push, pull or lift up to 50 lbs.
• Must be able to travel as required.
• Must have the ability to board vehicles and inspect under vehicles if necessary.
• Must have the ability to perform all essential job functions in a consistent state of alertness and in a safe manner.
• May be required to do frequent kneeling, stooping, squatting, crawling and climbing to perform multiple tasks of position

Company retains the sole discretion to change the duties of the position at any time. 

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