Come grow with us by joining our team as a DMV Specialist!  In this role, you will play provide advanced operational support within the DMV function, assisting with day-to-day execution of the department while ensuring accurate, compliant, and timely processing of vehicle titles and registrations across multiple states. This role serves as a business partner within the organization, providing consistency in compliance and customer experience, as well as serving as a key escalation point for complex DMV issues and customer support. This position will own departmental process improvement initiatives and state-specific research and other special projects. This role may lead a subset of DMV clerks depending on experience level.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know.  Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease.  Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead.  Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community.  Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step.  Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and PTO (paid time off)
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Key Responsibilities

• Provide operational support within the DMV department ensuring accurate, compliant, and timely processing of titles and registrations
• Lead and support state-specific DMV research and other special projects of the department and cross-functionally within the organization
• Serve as the primary escalation point for complex titling, registration, and compliance issues
• Process advanced or exception-based title and registration transactions across multiple jurisdictions
• Ensure compliance with all state-specific DMV requirements, including taxes, fees, and documentation standards
• Partner with sales, operations, and finance teams to resolve deal issues and facilitate timely deal completion
• Communicate with state agencies, vendors, and internal stakeholders to resolve discrepancies and obtain required documentation
• Identify process gaps and inefficiencies; recommend and implement improvements to enhance accuracy and turnaround time
• Monitor workload distribution and assist in prioritization to meet deadlines and service expectations
• Depending on experience level, lead day-to-day activities for a subset of DMV clerks, providing guidance, training, and support

Qualifications

• 2–5 years of experience in DMV/title processing, dealership administration, or related field (commercial vehicle experience preferred)
• Strong multi-state DMV knowledge and ability to navigate complex titling scenarios
• Demonstrated ability to handle escalations and resolve complex issues
• Experience supporting or leading others in a team environment
• Strong attention to detail and commitment to compliance
• Excellent organizational, problem-solving, and communication skills
• Proficiency in dealership systems and Microsoft Office applications